To ‘Cognify’ is to take what is already there & make it smarter by adding AI to it
Kevin Kelly, founding Editor of Wired Magazine during an interview in 2016
Cognifai’s Interactive AI Agents combine Generative AI, Intelligent Agents and Automation to help innovative companies support their customers in a new way.
The Cognifai mission
To help customer support teams automate 8o% of tier 1 customer interactions, by lowering FRT’s and TTR.
Our Values
Pioneering Mindset, Constantly Innovating, Forever Pushing Boundaries, Do More With Less.
Enter Cognifai
Our Interactive AI Agents can recreate your customer support team’s workflows, handling them end-to-end. That means hours saved every day, so your team can focus on supporting more complex customer support cases. The work that will increase your CSAT and NPS scores. We break down your teams manual workflows into a set of steps, then use or AI & custom automation to direct your agent from A to B.
We’re combining Generative AI, intelligent agents, and automation to help innovative companies connect with support their customers in fun and innovative ways.
What makes Cognifai different is how we’re using Generative AI, layered with OpenAI prompts, enriched data, and custom automation. The result? Less time spent on boring, mundane tasks and a significant reduction in unnecessary costs.
Right now, we’re focused solely on transforming the Customer Support landscape.
The AI world is changing rapidly. Our mission is to constantly innovate and always be looking ahead, therefore our team will provide new cutting edge capability as and when when it comes to market.
Pre Cognifai
- Repetitive Customer Queries Handled Manually
- Long Wait Times, Frustrated Customers And Inconsistent Service Levels
- Inability To Scale Customer Support Without Scaling Headcount
- Purely Informational, Unpersonalised CX And Declining CSAT
Post Cognifai
- 247/365 Multilingual Interactive AI Customer Support Agents
- Automated Workflows With Highly Personalised CX
- Reduced Staff Costs With 50% to 200%+ ROI
- Increased CSAT And Overall Customer Happiness through fun innovation
Cognifai’s Founding Team
Harrison Scott
Co-Founder
Harrison is a proven entrepreneur and successful startup veteran, having previously founded and scaled several outbound sales organisations. Harrison’s most recent venture was an international executive search company that he founded, scaled internationally and then exited in 2023. His company’s recruiting niche was headhunting executives and enterprise sales and marketing teams for hypergrowth SaaS companies, many of which were AI startups.
Over a 6-year period, Harrison partnered with and learnt from the Founders & Executive teams of some of the fastest growing tech start-ups on the planet. They showed Harrison how they were harnessing cutting edge technology, in order to scale a business in a sustainable way. A notable startup customer of Harrison’s was UiPath, who are now a multibillion dollar global enterprise AI & Automation powerhouse.
Dan Strutt
Co-Founder
Dan is another seasoned entrepreneur having previously founded and scaled an international app development company. Dan has led Sales Teams for large agencies and become one of the top CRM, AI and automation specialists globally. His technical AI and automation knowledge is second to none. Dan has built several ‘first of their kind’ AI driven automation workflows, that now form part of the Cognifai solutions.
Cognifai was born out of the frustrations Harrison, Dan and countless other Founders and Executives have encountered whilst building & streamlining customer support processes within a business. “Dan & I founded Cognifai to solve the declining CSAT and Customer Happiness problem through the use of AI & Automation”.