Policy Inquiries
Instant coverage checks, payment status, and document retrieval, powered by real-time system integration.
AI powered customer support that handles customer inquiries instantly through human like conversation, reducing costs while improving handling times and customer satisfaction. For complex cases, seamless handoff from AI to human agents via contact centre CRM integration.
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Cheaper than a human agent per resolved enquiry
Built for insurance, designed for scale
The end of long customer wait times. Intelligent AI agents handle calls around the clock, including holidays and peak hours, with consistent quality.
Reduce customer support costs by up to 70%, without queueing, IVR or hold time. Scale instantly without hiring and training new staff.
Voice-first AI that customers can talk to naturally. Optional interactive real time agent for face-to-face digital interactions.
Serve customers in their preferred language. Automatic language detection with native-quality responses in 20+ languages.
Intelligent routing based on inquiry type. Address changes, policy questions, claims – each handled with specialized knowledge.
Seamlessly connects with HubSpot, Salesforce, and any CRM via API. Customer data syncs in real-time for personalized service and call context logging.
Instant human agent transfer if sentiment drops of customer requests human support.
From inquiry to resolution in seconds
Customer reaches your support line via phone or web. Cognifai answers instantly – no hold times, no IVR trees.
Natural language processing identifies intent and extracts key information. Policy numbers, dates – captured accurately.
CRM integration pulls customer history. The AI knows who’s calling and their complete relationship with your company.
Issue resolved or seamlessly escalated to human agents with full context. Average handle time under 3 minutes.
Real solutions for real challenges.
Instant coverage checks, payment status, and document retrieval, powered by real-time system integration.
Seamlessly update addresses and contact info with instant confirmation and backend sync.
We're building the next generation of customer support for regulated industries. Our AI agents combine enterprise-grade reliability with human-like conversation to transform how insurance companies serve their customers.
Full conversation logging with audit trails
Enterprise-grade encryption, privacy-first design
Seamless handoff to human agents when needed
Join the future of insurance support