Smarter Support. Lower Cost. Happier Customers.

Customer Support automation is about to change. Cognifai is redefining customer support with intelligent, 24/7 multimodal AI that understands, acts, and collaborates – turning every conversation into a resolution.

Private Beta - Enterprise pilot access by request only.

Jurassic-Era Contact Centres Are Fighting a Losing Battle Against Digital Customers

Customer support hasn’t evolved in decades. Our technology changes that — ushering in a new era of intelligence, automation, and human connection.

Unlike typical AI support tools that stop at answering questions or triggering tasks, Cognifai combines real-time understanding, automated action, and human collaboration — all in one platform.

The Good News? There’s a New Way

Customer support hasn’t evolved in decades. Our technology changes that — ushering in a new era of intelligence, automation, and human connection.

Cognifai is the first intelligent, multilingual, multimodal automation platform that unifies front-office interactive AI support agents, back-office workflow automation, and instant human handover, available 24/7, in any language, to deliver faster resolutions, lower costs, and a truly seamless customer experience.

Why Cognifai?

49%

Of customer calls go unanswered

Cognifai ensures teams never miss a call again - always on 24/7 AI support.

52%

Of consumers are willing to walk away after a single poor experience

Cognifai will reduce customer churn - instant, consistent answers, every channel and language.

49%

Of human agents churn

Cognifai minimizes agent churn - automating everything from routine to advanced cases, so human teams handle only critical exceptions.

The Tier 1 Insurer Win

Automating 70% of tier 1 calls at just one flagship UK insurer delivers £39m+ pa savings and 24/7 AI support – excluding extra wins like improved CSAT, lower handling times, and higher customer retention.

Why Now?

Companies using AI-powered agents see up to 30% reduction in support costs. (McKinsey & Company - June 2025).

By 2029, agentic AI will autonomously resolve 80% of common customer service issues without human intervention. (JD Power - March 2025).

87% of Gen Z/millennial customers are comfortable managing the entire claims process digitally. (CX Today - March 2025).

85% of customer service leaders plan to explore or pilot a customer-facing conversational GenAI solution in 2025. (Gartner - April 2025).

“UK insurers ‘failing to provide customer service’ as premiums soar” - “Claims handling in need of urgent improvement” (Which? Consumer Group, FT - April 2025).

Vision: Redesign Customer Support With Humans + Agentic AI

Humans Focus on What Matters Most - AI Does the Rest

Optimise insurance contact centres by reducing customer churn across every channel with interactive, human-like Agentic AI.